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Customer Centricity in the Platform Revolution

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Sangeet Paul Choudary – popular innovation speaker talks on the Data Driven Business: Customer Centricity in the Platform Revolution. In his keynote, he discusses the shift from asset-centric business models to consumer-centric platform business models

From asset-centric to consumer-centric platform business models - the rise of Data Driven Business Model

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    State of the Platform Revolution

    The State of the Platform Revolution report covers the key themes in the platform economy in the aftermath of the Covid-19 pandemic.

    This annual report, based on Sangeet’s international best-selling book Platform Revolution, highlights the key themes shaping the future of value creation and power structures in the platform economy.

    Themes covered in this report have been presented at multiple Fortune 500 board meetings, C-level conclaves, international summits, and policy roundtables.

     

    Read our overview of the report here … Overview of all
    NINE THEMES
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    VALUE MIGRATION and industry economics
    VALUE MIGRATION and industry economics

    Crises like the Covid-19 lead to sudden changes in supply-side and demand-side dynamics, driving migration of value from established business positions to new ones.

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    INCUMBENTS and platform strategy
    INCUMBENTS and platform strategy

    Reliance Jio rewrote the incumbent playbook for platform disruption. Incumbents need to go beyond product innovation to changing industry economics.

    Platform Thinking Labs.
    COUNTRY as-a-platform
    COUNTRY as-a-platform

    As trade, labor, and money grow increasingly digitized and are exchanged on platforms, countries need to rethink their positions in global flows and pursue a platform strategy.

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    BIGTECH PLATFORMS in healthcare
    BIGTECH PLATFORMS in healthcare

    Two key shifts - increasing data interoperability and improvements in AI and machine learning - are driving down coordination costs, leading to the rise of platforms in healthcare.

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    REGULATION of BigTech platforms
    REGULATION of BigTech platforms

    Moving fast and breaking things combined with archaic antitrust laws have let BigTech platforms run unchecked for too long! Its time for NEW regulation!
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    INEQUALITY in the gig economy
    INEQUALITY in the gig economy

    While platform businesses soar to new valuation heights, the workers in many of these platforms’ ‘ecosystems’ are increasingly commoditized and disenfranchised.

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